 Serving public libraries in Cayuga, Cortland, Seneca, Tioga and Tompkins Counties 
119 E. Green St. |
Adult Services
The Customer-Centered Library: How to stop tweaking and start doing with 12 NEW steps for 2008!
Karen Hyman, Director of the South Jersey Library Cooperative will present this informative customer service workshop on Thursday, October 30, 2008 from 9:30 - noon in the Borg Warner room at the Tompkins County Public Library. All library directors, staff, trustees and volunteers are welcome to attend.
Participants will:
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clear the decks of all of the policies and procedures that perpetuate the past and do not serve us and our customers well.
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understand and anticipate the needs, wants and desires of customers today with innovative approaches to library environment and services.
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acquire 21st century customer service skills and make opportunities for innovative customer service central to every library decision.
If you interested in attending, please e-mail Marisa Iacobucci by October 22, 2008.
To view the flyer for this workshop, please click HERE.
Legal Responsibilities of the Library Workshops- Follow-Up
Thanks to everyone who was able to attend the recent two workshops on the Legal Responsibilities of the Library with Jerry Nichols!
Below are links to the two PowerPoint presentation presented as well as the bibliography that was provided in the handouts. Please feel free to contact Marisa Iacobucci if you have any questions.
PowerPoint Presentations:
Basic Library Law for Trustees
Trustees and Directors: Roles and Responsibilities
Bibliography:
Public Library Governance Bibliography