What do I do if I cannot find an item that is listed on the Request Manager?
If you cannot find a book on the Request Manager, please use the Ask me later button. Click on the missing item and then on the Zz button to move the request to the next library. Remember to mark the circulation status of the item to “Missing” in the Item Record. This prevents any further holds from being placed on this item and identifies the item as missing. If the status of the item still indicates it’s “In” it will still come up on your Request Manager again and again to fill a hold. Setting the status to missing prevents this from happening.
If your item is the only item in the system, call or email the pickup library and let them know that your library will be unable to fill the hold and they can convert the hold to an ILL. Go to Patron Status (F6) ⇒ Requests and right click on the hold you are trying to convert and left click on “Convert to ILL Request.”